Delivery/Shipping

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• Some orders require shipment, while others will be delivered by courier. We deliver within the GTA 6 days a week (Monday-Saturday). All orders outside the GTA use Canada Post to deliver your package.  

• If you request a delivery/shipping date we will do our best to accommodate your order but be advised that we cannot guarantee any delivery dates.

• Next day delivery request for the GTA only must be placed before1 pm.  

• Shipping days for Canada Post are Monday-Wednesday. All orders placed after 1:30pm on any Wednesday will be shipped out the following Monday. 

• If you need your cookies for a certain date please order in advance and in the notes section request the date you'd like delivery.

• Canada Post or local delivery will leave the package at the door or the nearest post office.

• Once your order is baked, packaged and ready to ship, you should receive your cookies within 1-6 business days based upon location. 

• Once your order leaves Foxies Bakeshop and is with the shipping provider, Foxies Bakeshop is not held responsible for delayed, damaged or lost goods. 

• It is the customers responsibility to make sure the address for shipping is correct.

• Foxies Bakeshop will not refund or replace any orders for incorrect addresses.

Returns/Cancellations

• Due to the perishable nature of our products, Foxies Bakeshop does not accept returns or exchanges.

• If, for any reason you are unsatisfied with your purchase, please contact us within 24 hours after receiving your package and we will be happy to assist you.

• We can only cancel your order and issue a refund if your cookies have not been baked. Please let us know A.S.A.P and we will do our best to issue a refund. However such request may not be possible due to order processing and production schedule.