Delivery/Shipping

  • Some orders require shipment, while others will be delivered by courier. We deliver within the GTA 6 days a week (Monday-Saturday). All orders outside the GTA use Canada Post to deliver your package.  

  • If you request a delivery/shipping date we will do our best to accommodate your order but be advised that we cannot guarantee any delivery dates.

  • Next day delivery request for the GTA only must be placed before1 pm.  

  • Shipping days for Canada Post are Monday-Wednesday. All orders placed after 1:30pm on any Wednesday will be shipped out the following Monday

  • If you need your cookies for a certain date please order in advance and in the notes section request the date you'd like delivery.

  • Canada Post or local delivery will leave the package at the door or the nearest post office.

  • Once your order is baked, packaged and ready to ship, you should receive your cookies within 1-6 business days based upon location. 

  • Once your order leaves Foxies Bakeshop and is with the shipping provider, Foxies Bakeshop is not held responsible for delayed, damaged or lost goods. 

  • It is the customers responsibility to make sure the address for shipping is correct.

  • Foxies Bakeshop will not refund or replace any orders for incorrect addresses.

Returns/Cancellations

  • Due to the perishable nature of our products, Foxies Bakeshop does not accept returns or exchanges.

  • If, for any reason you are unsatisfied with your purchase, please contact us within 24 hours after receiving your package and we will be happy to assist you.

  • We can only cancel your order and issue a refund if your cookies have not been baked. Please let us know A.S.A.P and we will do our best to issue a refund. However such request may not be possible due to order processing and production schedule.

                             

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© 2018 FOXIES BAKE SHOP

PLEASE READ OUR SHIPPING GUIDELINE BEFORE PLACING YOUR ORDER

***Please be advised that Canada Post has been experiencing major delays with shipping times due to COVID-19. Your package can take longer than expected. This means your order has no guaranteed delivery date even when you request a date. We do our best to accommodate your delivery request. We DO NOT give refunds or credits for delayed packages. Sorry for any inconvenience this may cause you.

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