Shipping policy

Some orders require shipment, while others will be delivered by courier. We deliver within the GTA 6 days a week Monday-Saturday. All orders outside the GTA+ USA use Purolator/Canada Post/UPS/Fed Ex etc to deliver your package.  

If you request a delivery/shipping date we will do our best to accommodate your order but be advised that we cannot guarantee any delivery dates. Please be advised that Purolator/Canada Post/ UPS/Fed Ex etc have been experiencing delays with shipping times. Your package can take longer than expected. This means your order has no guaranteed delivery date even when you request a date. We do our best to accommodate your delivery request. We DO NOT give refunds or credits for delayed packages. Sorry for any inconvenience this may cause you.

During warm summer months cookies may arrive with melted chocolates or other toppings, however we do our best to have your package arrive in the condition we sent it in. Unfortunately, we cannot control the weather in which how it may affect your cookies. It is suggested to chill your cookies in the freezer once received if chocolates are melted.  

Shipping days are Monday-Thursday. All orders placed after 12:00pm on any Thursday will be shipped out the following Monday. ​

Shipping providers or local delivery will leave the package at the door or the nearest post office.

Once your order is baked, packaged and ready to ship, you should receive your cookies within 1-6 business days based upon location. 

Once your order leaves Foxies Bakeshop and is with the shipping provider, Foxies Bakeshop is not held responsible for delayed, damaged or lost goods. 

It is the customers responsibility to make sure the address for shipping is correct.Foxies Bakeshop will not refund or replace any orders for incorrect addresses.If for any reason you forgot to enter a valid promo code during a promotion, we do not refund the difference, however we will offer an equivalent coupon code on your next order.